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Complaints Procedure

Speak to your Negotiator or Manager

In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the negotiator.

Write To The Manager

Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.

A formal written outcome of the investigation will be sent to you within 15 working days

Write To The Director

Director
52 Cannon Street Road, London, E1 0BH

This complaint will also be acknowledged within three working days of receipt and an investigation undertaken.

A formal written response will be sent to you within 15 working days.

Following the Director of Customer Services and Compliance’s investigation, a written statement expressing City Realtors’ final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to Property Ombudsman within 12 months for a review.

Refer The Matter To The Property Ombudsman (www.tpos.co.uk)

 

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